Refund Policy

1. Overview

At Xchools, we strive to provide high-quality services and customer satisfaction.

This Refund Policy outlines the conditions under which refunds may be granted for our subscription-based services.

By subscribing to our services, you agree to this Refund Policy.

2. General Refund Policy

• All payments made for subscriptions are non-refundable, except as explicitly stated in this policy.
• Once a subscription is activated, it is considered consumed, and no refunds will be issued for unused time.

3. Eligibility for Refunds

Refunds may be considered only under the following conditions.

3.1 Duplicate Payments

• If a user is charged multiple times for the same service due to a technical error.
• Verified duplicate payments will be refunded in full.

3.2 Failed Service Activation

• If the service is not activated after successful payment.
• And the issue is not resolved within a reasonable time (typically 5–7 business days).

3.3 Billing Errors

• Incorrect charges due to system or billing mistakes.
• Must be reported within 7 days of the transaction.

4. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

• Change of mind after purchase.
• Partial usage or non-usage of the service.
• Failure to cancel the subscription before renewal.
• Dissatisfaction due to lack of features clearly stated before purchase.
• Account suspension or termination due to violation of the Terms.
• Custom development, setup, onboarding, or integration fees.
• Third-party service costs (payment gateway fees, SMS charges, email credits, etc.).

5. Subscription Cancellation

• Users can cancel their subscription at any time.
• Cancellation will stop future billing only.
• No refunds will be issued for the current billing cycle.

6. Free Trial

If a free trial is offered:

• No charges apply during the trial period.
• After the trial ends, the paid subscription begins automatically (if applicable).
• No refunds will be provided once the paid plan starts.

7. Refund Request Process

To request a refund:

Send an email to support@xchools.in.

Include:

• Registered email ID.
• Transaction ID / Payment details.
• Reason for the refund request.

Processing Time

• Requests are reviewed within 5–7 business days.
• Approved refunds will be processed within 7–10 business days.

8. Payment Method for Refunds

• Refunds will be issued using the original payment method.
• In some cases, store credit or alternative methods may be offered.

9. Taxes & Fees

• Any applicable taxes or third-party fees may be non-refundable.
• Payment gateway charges may be deducted where applicable.

10. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time.

• Updates will be posted on this page.
• Continued use of the platform indicates acceptance of the updated policy.

11. Contact Us

For refund-related queries:

Email: support@xchools.in

Phone:

Address: