Subscription & Billing Policy

1. Overview

This Subscription & Billing Policy outlines how subscriptions, payments, renewals, and billing are handled for Xchools("Company", "we", "our", "us").

By subscribing to our services, you agree to this policy.

2. Subscription Plans

We offer subscription-based access to our platform, which may include:

• Monthly Plans
• Annual Plans
• Custom Enterprise Plans

Each plan may differ in features, user limits, and pricing.

3. Billing Cycle

• Monthly Plans: Billed every month.
• Annual Plans: Billed once per year.

Billing starts from the date of successful payment.

4. Auto-Renewal

• All subscriptions are automatically renewed at the end of each billing cycle.
• Renewal charges will be applied using your selected payment method.

Note: To avoid renewal, you must cancel your subscription before the next billing date.

5. Payments

Payments must be made in advance to access services.

Accepted payment methods may include:

• Credit/Debit Cards
• UPI / Net Banking
• Third-party payment gateways

Failure to complete payment may result in restricted or suspended access.

6. Pricing & Changes

• Prices are subject to change at our discretion.
• Users will be notified in advance of any pricing updates.
• Continued use of the platform after a price change constitutes acceptance of the updated pricing.

7. Plan Upgrades & Downgrades

Upgrade

• Takes effect immediately.
• Additional charges may be applied on a prorated basis.

Downgrade

• Takes effect at the end of the current billing cycle.
• No refunds will be issued for unused features or remaining subscription time.

8. Cancellation Policy

• You may cancel your subscription at any time.
• Cancellation will stop future billing only.
• Access to the platform will continue until the end of the current billing cycle.

9. Failed Payments

If a payment fails:

• We may retry the payment automatically.
• Access may be temporarily suspended.
• Continued payment failure may lead to account termination.

10. Taxes

• Prices may exclude applicable taxes (GST or other taxes).
• Taxes will be added where required by law.

11. Refunds

Refunds are governed by our Refund Policy.

• Subscription fees are generally non-refundable.
• No refunds will be issued for partial usage or unused subscription time.

12. Free Trial (If Applicable)

• Free trials may be offered for a limited duration.
• After the trial period ends, subscription charges will apply automatically (if enabled).

13. Account Suspension

We reserve the right to suspend or terminate accounts if:

• Payment obligations are not met.
• Fraudulent or suspicious activity is detected.
• These Terms or other applicable policies are violated.

14. Billing Disputes

• Any billing-related issues must be reported within 7 days of the transaction.
• We will investigate and resolve disputes within a reasonable timeframe.

15. Contact Information

For billing or subscription-related queries:

Email: support@xchools.in

Phone:

Address: